The purpose of the ITIL® V3 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management. Candidates can expect to gain knowledge and understanding in service management, service lifecycle, generic concepts, technology and architecture in addition to other course components. The course will conclude with a certification examination held on day three of the class.
ITIL® is a registered trade mark of AXELOS® Limited
AXELOS® is a registered trade mark of AXELOS Limited