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ITIL® Practitioner

ID : 82351   
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The ITIL Practitioner course goes beyond the what and why, taught in the ITIL Foundation class, by providing practitioners a methodical way of how to use ITIL guidance to improve existing (or introduce new) services and processes.  Throughout this 2-day (16-hour) case study based course, participants learn how to apply nine guiding principles to the planning and implementation of service improvements. Participants also gain a practical understanding of three critical competencies which contribute to successful improvement initiatives.  Candidates who pass the 135-minute open book exam consisting of 40 scenario-based, multiple-choice questions receive the ITIL Practitioner Certification (3 credits toward ITIL Expert).  Prerequisites:  The ITILV3 Foundation Certification is a prerequisite to taking this course.  Reading the bookITIL Practitioner Guidance prior to the course is strongly recommended.  This book will be provided to registered students in advance and may be picked up at the UNMCE offices.

Class Details

2 Sessions
Weekly - Tue, Wed

CE South Building

Propoint Solutions 



Please read:  UNM Tuition Remission eligible under Professional Development.



Registration Closes On
Tuesday, November 7, 2017 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
11/7/2017 - 11/8/2017 Weekly - Tue, Wed 8:00 AM - 5:00 PM Albuquerque, CE South Building  Map, Room: SB-218 Propoint Solutions 

Other Class Offerings

ITIL® Practitioner
ID: 83249

03/27/18 - 03/28/18
Weekly - Tue, Wed
2 sessions.